Author Solutions responds to customers in a timely manner and is committed to making a good-faith effort to resolve customer complaints. Author Solutions maintains an “A+” rating with the Better Business Bureau based on resolution, Author Solutions complaint volume and the length of time in business (rating updated 2014).
If you have a concern that needs to be addressed, please contact the customer support team of the Author Solutions imprint publishing your book. We will work with you to resolve any issues or complaints.
Learn more about Author Solutions complaint resolution
1663 Liberty DriveBloomington, IN 47403(877) 655-1722
Have a question or complaint about your book or how we’re doing? Tweet us! We’ll be monitoring the accounts below during the hours listed, and we’ll work hard to get back to you within an hour. We may not be able to answer all of your questions, but we’ll connect you with people who can.
Talk to Kevin: Monday - Friday, 8 a.m. – 5 p.m. EDT
Favorite Book: Class A: Baseball in the Middle of Everywhere by Lucas Mann
Favorite Part of My Job: Hearing the unique visions and journeys of our authors
Favorite Writing Tip: "Writing is like any other type of construction. You need a strong foundation, which means a strong command of the language, its structure and its nuances." - Jim Trunzo, my exceptional 11th grade creative writing teacher at Kiski Area High School
Talk to Tom: Sunday – Thursday, 8 p.m. – 5 a.m. EDT
Favorite Book: The Life of Samuel Johnson by James Boswell
Favorite Part of My Job: Giving concrete, usable guidance on writing, publishing and marketing a book to authors, which can be used that same day.
Favorite Writing Tip: "Don’t tell me the moon is shining; show me the glint of light on broken glass." – Anton Chekhov
You can also send us an email with questions or concerns at customersupport@AuthorSolutions.com.